PRE-PAY IS ONLY AVAILABLE FOR SERVICE LOCATIONS THAT HAVE THE EQUIPMENT NECESSARY FOR REMOTE CONNECTS/DISCONNECTS. MULTIPHASE AND POLETOP LOCATIONS ARE NOT PERMITTED ON THIS PROGRAM.
The undersigned (hereinafter called the “Member”) hereby applies for participation in the Pre-Pay Program offered to members of Southern Indiana Power (hereinafter called the “Cooperative”), and agrees with the Cooperative to the following terms and conditions:
1. The member shall purchase electric energy from the Cooperative in accordance with the present and any future rate schedule of the Cooperative on a Pre-Pay basis for the above-referenced account.
2. The member understands that the terms and conditions set forth in the member’s Residential Membership & Credit Application/Application for Membership of Electric Service continue to apply in addition to the terms and conditions of this Agreement and Pre-Pay Program, subject, however, to any changes set forth in this Agreement.
3. The member shall pay any transfer, connect and/or applicable fees as fixed by the Cooperative bylaws and the policies, rules and regulations of the Board of Directors as may be required for the member to participate in the Pre-Pay Program.
4. Any deposit fee previously paid by the member to the Cooperative will be applied to the member’s outstanding balance at the commencement of participation in the Pre-Pay Program. Any credit remaining after application of the deposit fee shall be applied to the member’s Pre-Pay account balance.
5. As a result of participation in the Pre-Pay Program, the member will NOT be mailed a monthly statement for electric usage or other applicable fees or charges. The member is responsible for regularly monitoring the balance on the account utilizing the following options:
• SmartHub App (Free Service)
• SmartHub on Cooperative website www.southernindianapower.com (Free Service)
• Call 844-827-4763, then press 1 (Free Service)
• In-Home Display (IHD) (Deposit Required)
6. If member chooses to monitor their balance using an In-Home Display, the Cooperative shall furnish the device upon receipt of a $100 deposit. The member agrees to be responsible for the device. Should the unit not be returned to the Cooperative or become damaged due to neglect or abuse as solely determined by the Cooperative, the $100 deposit will be retained by the Cooperative.
7. The member understands that electric service will be subject to disconnection without any written notification from the Cooperative. Once the balance on the account is no longer a credit the account will be disconnected. If the account stays disconnected for more than seven business days, the disconnect will be finalized and a reconnection fee of $25.00 will be charged to reactivate service.
8. To begin the Program, a minimum payment of $40.00 is required (for future usage) plus any applicable fees (Transfer Fee or Reconnect Charge). After the initial setup, a minimum payment of $20.00 will be allowed as a prepayment for energy usage.
9. The pre-pay account balance will update every day beginning at 12:30 pm. This will be for the prior day’s usage. To ensure a credit on the account, and avoid the possibility of disconnection, payments should be made prior to
11:00 a.m. If the balance is positive, (Ex: $ 5.00, 0.00, 0.05) after the update, the account will be subject to disconnection. (A positive balance ($5.00) means you have run out of money, a negative balance (-$5.00) means you have a credit balance and money is available for future usage.)
10. The member shall pay a monthly Facility Charge of $32.50/$34.50. This amount will be spread over the entire month based on a thirty-day month. Security/Dusk-to-Dawn lights are handled the same way.
11. The Cooperative runs a Bill Calc procedure one time per month, and it will fall on the 7th-8th-9th- or 10th of the month (depending on the day of the week). When it is processed, Pre-Pay Accounts will update two times that day (at 11:00am and another time during the Cooperative office hours). A “shore-up” (aka a slight change in your balance) may occur due to the following: that billing month had more/less than 30 days (Facility Charge & Security Light Fees), rounding issues for Sales Tax, and/or Load Control Credits.
12. The member shall pay any return payment fees and service fees and, further agrees that all such applicable fees are required to be paid in full before any member payments are applied to the balance of the Pre-Pay account.
13. The member understands the medical/health conditions, of any person located at the address where electric service is furnished by Cooperative, and/or inclement weather conditions/temperatures will not postpone disconnection of electric service.
14. Prepay accounts shall not be eligible for payment arrangements with the Cooperative. Energy Assistance shall not be applied as payment on the Pre-Pay account until the funds have been received.
15. The member authorizes Cooperative to transfer the outstanding balance from their account with the Cooperative to the Pre-Pay account and, further, agrees that twenty five percent (25%) of any payments made on this account in the future shall be applied to the balance until said balance is paid in full. Any fees/penalties (returned check, meter tampering) shall be paid before any payments are applied to the member’s Pre-Pay account.
16. The member agrees to remain on the Pre-Pay system for a period of one year from the date of this agreement. If a member wishes to disconnect the service, the member shall be refunded any credit left on the Pre-Pay account (after the final bill calculation has been run). If member was issued an IHD, the device must be returned before a refund will be issued. The member has seven working days to return the IHD to the Cooperative. Should the member fail to return the IHD, or if the device is damaged, their $100 deposit will be retained by the Cooperative.
17. After one (1) year, should the member wish to be removed from the Pre-Pay Program and resume monthly billing:
• the account balance must be current with all arrears paid in full.
• all fees/penalties must be paid in full.
• member will be subject to a credit check, and if necessary, a deposit will need to be paid in accordance with the Southern Indiana Power policy # 513.R6 Member Deposits to Ensure Payment of Bills.
• Should the member’s account become delinquent, the member could be required to rejoin the Pre-Pay Program.
