Operation Round Up and Scholarship Applications Due Feb. 15, 2023

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FAQ

What are your office hours?

The office is open Monday through Friday from 7:00 am until 4:00 pm CST.

Our office observes the following holidays:

  • New Years Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (and the day after Thanksgiving)
  • Christmas Eve
  • Christmas Day

A night depository is located outside the building to allow you to pay your bill when our office is closed.

When will I get my bill?

Bills are mailed from our printers near St. Louis, MO. on the 9th of every month. Most of our customers receive them two business days later.

What is Ebill?

You can pay your bill online and save the price of a stamp or a trip to our office. You can use our website to view your bill and make a payment through our secure system. You will need to register the first time you use this service. Visit SmartHub to login.

Why do my lights blink?

Electrical distribution systems are designed so that blinks will sometimes occur, in lieu of a total loss of power. Most all-electric distribution systems have devices called Oil Circuit Reclosers (OCRs or Breakers). These “breakers” temporarily stop the electric flow when they sense a problem on the line. A typical problem causing a blink is a limb that blows out of a tree and hits the electric line, then falls to the ground. The breaker would make the electricity flicker or "blink" when the limb hit the line. The power comes back on if the limb clears the line and falls away quickly. If not for these breakers the electricity would be off until an electric crew arrived to replace a fuse.